Refund Policy

Last updated 6 October 2026

In short: if Tiny Map fails to deliver a file you paid for, you get your money back. Subscriptions can be cancelled any time and run to the end of the period you've paid for.

Free trial

Maker and Studio start with a 3-day free trial for new subscribers. Cancel before the trial ends and you won't be charged. If you don't cancel, the first payment is taken when the trial ends.

Subscriptions (Maker and Studio)

• Cancel any time from Manage billing in the app. No future payments are taken.
• Your plan stays active until the end of the month or year you've already paid for.
• We don't refund the unused part of a month or year after you cancel.
• If a fault on our side stops you downloading files for a significant part of a paid period and we can't fix it, email us and we'll refund that period.

Single print

You'll get a full refund of a Single print if either:

• the export fails for that map and we can't fix it, or
• you haven't downloaded any file for that map within the 7-day access window.

Once files for the map have been downloaded successfully, the purchase is complete and not refundable, because the files can't be returned. Changing your mind about the area or colours after downloading isn't covered, but you can tweak the colours and re-download that map for free within the 7 days.

Prints that don't come out right

Tiny Map sells digital files, not physical prints. If a file prints badly, email us with a photo or slicer screenshot: we'll help fix the model, and if the file itself is faulty and we can't fix it, we'll refund it as above. We can't cover filament, print time or printer costs (see our Terms).

How to ask for a refund

Email [email protected] from the address you sign in with. Tell us which purchase it is and what went wrong. Approved refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days.

This policy doesn't affect any rights you have under consumer law.